If a system uninstall fails, or cannot be performed for any reason, a manual uninstall can be done. These steps should only be followed if there are not any other Pragma Systems products installed on the machine. These steps will remove most of Pragma TelnetServer. Some of the registry entries used by the Windows Installer Service will remain. You can remove these entries by contacting Pragma Systems technical support for the msizap.exe utility provided by Microsoft. This utility should only be used by registry proficient personnel. These registry values are specific for a compatible platform installation, meaning a 32-bit release installed on a 32-bit platform or a 64-bit release installed on a x64 platform. If performing a manual uninstall of a 32-bit release on an x64 system use the Wow6432Node key under the SOFTWARE key.

•Perform the uninstall in a standard way.

•Perform the following steps if they are available. If the uninstall above successfully performed the step, then you can safely ignore it.

•Stop the InetD Service.

•Delete installation directory and all of its contents

•In the registry, delete the following keys:

•HKEY_LOCAL_MACHINE\SOFTWARE\PragmaSystems

•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\InetD

For versions after V7 Build 9 Revision 1715

•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Pragma TelnetServer

For versions before V5 Build 9 Revision 1715

•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\InetD

•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\TelnetServer

•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\TelmSrvc

•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\RSHD

•HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\RexecD

•HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls. Delete any entries of files or subdirectories in the installation directory.

•HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders. Delete any entries listing the installation directory.

•HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. There will be a list of keys, some with cryptic {xxx...} names. Remove the key that has the String value DisplayName with a value of "Pragma TelnetServer".

•HKEY_CURRENT_USER\Software\PragmaSystems.

•Remove the installation directories from the PATH environment.

•Remove the program groups created during the install.

Please note that if a manual uninstall is necessary, it is recommended to restart the server after the uninstall is completed.