Pragma FortressSSH ClientSuite Frequently Asked Questions (FAQs)

This is a collection of answers to Frequently Asked Questions about Pragma Systems Inc.'s FortressSSH ClientSuite for the Windows operating system. Pragma FortressSSH ClientSuite includes a GUI SSH Client (FortressCL), and GUI SFTP Client (FortressFX). FortressSSH ClientSuite also includes console telnet, ssh, sftp, scp clients and many other useful command line utility programs. Please check here before sending us an email or calling Pragma Systems in regards to problems with the Pragma FortressSSH ClientSuite. Thank you, Pragma Systems, Inc. 1. Will FortressSSH ClientSuite run on my particular operating system? 2. What is bundled with the FortressSSH ClientSuite Package? 3. What is Kerberos authentication? 4. How does FortressSSH ClientSuite generate keys for FortressCL & FortressFX? 5. What is the difference between telnet & telnetc? 6. How much does FortressSSH ClientSuite cost? 7. How much does technical support cost for the FortressSSH ClientSuite? 8. I get errors when using the RunAs program. 9. I get syntax errors when running the command line utilities, but I know the syntax is correct. 10. I cannot view the help files for the command line utilities. 11. FortressSSH ClientSuite - Contact Us. 1. Will FortressSSH ClientSuite run on my particular operating system? FortressSSH ClientSuite has been designed to run on Windows XP, 2000, 2003 and the Vista operating systems. Remote telnet, ssh, and sftp connections can be made using the FortressSSH ClientSuite clients to telnet/ssh/sftp servers running on Windows, Unix, or Linux platforms. 2. What is bundled with the FortressSSH ClientSuite Package? The FortressSSH ClientSuite package consists of a GUI SSH and Telnet Client (FortressCL), GUI SFTP Client (FortressFX), Console SSH client (ssh), Console SFTP client (sftp) and Console Telnet client (telnetc). Additionally, the ClientSuite package includes the following useful command line utilities: pragmaftp: console ftp client rsh: remote shell client for executing a single command on the server rexec: remote execute daemon to execute a single command on the server runas: runs a program as a different user protan: protocol analyzer, a trouble shooting tool osinfo: displays operating system information such as version, build number, etc pragmareg: command line registration tool ps: process listing tool. Prints active processes with name and ID kill: process termination tool key: provides the user with information about a particular key input event which: allows the user to find file in the PATH, INCLUDE, and LIB environments console: allows the user to customize current console windows colors getgroup: take a valid username and a valid machine name and finds the local the global group that user belongs to 3. What is Kerberos authentication? Kerberos is a highly secure authentication method that uses secret-key cryptography. During Kerberos authentication, the client proves its identity to the server and vice versa. A SSH user identity is authenticated cryptographically by a Kerberos server without the user having to provide a password. A GSSAPI (Kerberos) supported SSH client must be used to connect with this authentication method. Kerberos supports authentication across a wide variety of platforms like Microsoft Windows, Linux, HP-UX, Solaris and AIX using credentials obtained from the operating system. Starting with Windows 2000, all Microsoft Windows operating systems (2000, XP, 2003, Vista) use Kerberos as the standard authentication method and Microsoft Active Directory is built with full support for Kerberos. 4. How does FortressSSH ClientSuite generate keys for FortressCL & FortressFX? Pragma Systems key generation program, the sshkeygen, can be used to generate private and public keys for FortressCL and FortressFX. Sshkeygen is installed with the FortressSSH ClientSuite package under the \Program Files\Pragma\Clients directory. 5. What is the difference between telnet & telnetc? The 'telnet' client is Microsoft console telnet client and comes bundled with all Microsoft operating systems. The 'telnetc' client is Pragma's own console telnet client. The Microsoft Client is a very basic console telnet client that supports minimum configuration and VT emulation. Our Console Telnet Client supports up to VT420 emulation as well as scripting and other enhanced features. 6. How much does Pragma FortressSSH ClientSuite cost? Pragma FortressSSH ClientSuite has a list price of $99.00 per individual license. Volume discounts are available by contacting us directly. You can contact us via email at sales@pragmasys.com or call us at 512-219-7270 (Toll Free Number: 1-800-224-1675). 7. How much does technical support cost for Pragma FortressSSH ClientSuite? The Pragma Systems, Inc. Support Plan is a cost-effective annual plan that provides participating Pragma customers with major software release upgrades, minor revision releases, and unlimited access to Pragma Systems customer support staff. Purchasing a Pragma Support Plan can help you maintain a stable secure connectivity environment and provide a cost-effective means to stay up-to-date on the latest Pragma software. Please visit our website at http://www.pragmasys.com/support.html for more details on our support program. 8. I get errors when using the RunAs program. The user running runas.exe must have the following privileges: Act as part of the operating system Replace a process level token The machine must be rebooted after setting these privileges. 9. I get syntax errors when running the command line utilities, but I know the syntax is correct. Make sure that another utility with the same name does not exist on the system in a directory earlier in the path. Use the which.exe utility to make sure that the Fortress ClientSuite utility is being used. If you cannot reach the which.exe utility, then check that the Path environment contains the Clients subdirectory. 10. I cannot view the help files for the command line utilities. Fortress ClientSuite must be installed on a system for the utilities to be able to find the help files. To view the files without installing, the help files should be installed in a Help subdirectory of the Clients directory. 11. Pragma FortressSSH ClientSuite - Contact Us. You can contact us via email at support@pragmasys.com or reach us at the following location: Pragma Systems, Inc. 13809 Research Boulevard, Suite 675 Austin, Texas 78750 Telephone: 512-219-7270 Toll Free: 1-800-224-1675 Fax: 512-219-7110